A few weeks ago, I ordered some Wakey!Wakey! stuff from the Family Records store. Last week, most of the stuff arrived, and there was a note on the invoice to say the poster I ordered was out of stock. I went on the website and it said ‘Out of Print’, so I expected not to get it, but it came today. The fact that it came made my day, but it was made much better by the hand written note that came with it.

In the age of ordering everything on the Internet and having no personal interaction, it was really refreshing to receive a letter with the parcel. It doesn’t take too long to write, but it shows they take the time for each customer and put the thought into what they are doing.

Big thumbs up to Family Records!!